Software Maintenance

IT maintenance and support are necessary once an application is out in the world. Software is always changing and regular maintenance will keep you up to date and running smoothly. A service outage is the last thing you want. So let our technical experts handle support for you.

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Services we provide

Client contact & support

Applandeo’s IT support and maintenance team is here to quickly respond to incidents and to prevent catastrophes before they even happen.

System/platform operation monitoring

We regularly monitor our clients’ platforms for any suspicious activity and respond to them promptly. Proactive platform management is essential.

Implementing Client’s changes requests and requirements

Change requests often come up as applications mature. We’ll make sure to proactively change software to keep it secure and running smoothly.

Effectiveness & enhancements optimization

Our philosophy is that the best maintenance is a lot of small incremental changes rather than big overhauls. Regular technology tune-ups can improve the effectiveness and optimize applications, extending the life of the product.

System/Platform Documentation updates

As with all our software projects, we create detailed documentation of what we did and why. This reduces the time to get a team up to speed and delivers better value to you.

IT maintenance and support

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    Adaptive Maintenance and Support

    Adaptive maintenance adds slight tweaks to keep a fully-functional application sharp. This is a great option for platforms with outdated code bases or in older languages. Keep your platform fit in an ever-changing tech landscape.

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    2/4

    Corrective Maintenance and Support

    Corrective maintenance puts out the fires that inevitably come along with software as it ages. While it’s not ideal, quickly responding to a service outage or other crisis is vital to keep your customers’ trust.

  3. 03
    3/4

    Perfective Maintenance and Support

    Making an already great app even better helps you keep a competitive advantage over the competition. Minor changes in unexpected places are some ways to improve responsiveness and keep your end-users happy.

  4. 04
    4/4

    Preventive Maintenance and Support

    Preventing crises before they happen is far better than fixing them once they’re out. Hire a team that not only fixes problems but sees the weak spots and fixes them before your users find them first.

  1. 01
    1/4
    Adaptive Maintenance and Support

    Adaptive maintenance adds slight tweaks to keep a fully-functional application sharp. This is a great option for platforms with outdated code bases or in older languages. Keep your platform fit in an ever-changing tech landscape.

  2. 02
    2/4
    Corrective Maintenance and Support

    Corrective maintenance puts out the fires that inevitably come along with software as it ages. While it’s not ideal, quickly responding to a service outage or other crisis is vital to keep your customers’ trust.

  3. 03
    3/4
    Perfective Maintenance and Support

    Making an already great app even better helps you keep a competitive advantage over the competition. Minor changes in unexpected places are some ways to improve responsiveness and keep your end-users happy.

  4. 04
    4/4
    Preventive Maintenance and Support

    Preventing crises before they happen is far better than fixing them once they’re out. Hire a team that not only fixes problems but sees the weak spots and fixes them before your users find them first.

Technologies we love

Spring
Spring
Hibernate
Hibernate
MySQL
MySQL
PostgreSQL
PostgreSQL
Redis
Redis
Elasticsearch
Elasticsearch
MongoDB
MongoDB
RabbitMQ
RabbitMQ
Kafka
Kafka
WebSocket
WebSocket
GraphQL
GraphQL
NestJS
NestJS
HTML5
HTML5
CSS3
CSS3
Node.js
Node.js
JavaScript
JavaScript
TypeScript
TypeScript
React
React
Angular
Angular
.NET
.NET
Progressive Web Apps
Progressive Web Apps
Java
Java
Java
Java
Android
Android
Kotlin
Kotlin
iOS
iOS
Swift
Swift
Flutter
Flutter
Dart
Dart
Xamarin
Xamarin
C#
C#
Amazon Web Services
Amazon Web Services
MySQL
MySQL
PostgreSQL
PostgreSQL
Kubernetes
Kubernetes
Azure
Azure
Amazon Web Services
Amazon Web Services
MySQL
MySQL
PostgreSQL
PostgreSQL
Kubernetes
Kubernetes
Azure
Azure

Our software support

Flexibility
Good maintenance and support needs quick thinkers who can find and diagnose performance problems before they get out of control. Our team’s flexibility to look in unexpected places is one place we excel. We’ll also adapt our software maintenance and support services to your needs.

Timely Service
At times support and maintenance requires immediate action. Your users won’t wait for long for you to fix urgent problems. Unlike some software maintenance companies, We at Applandeo will jump in when you need us and try to prevent the fires from starting in the first place.

End-to-end support
Effective maintenance and support is a long game. To keep your service up and running smoothly, we’ll be your close partner every step of the way.

Customized Options
All the products we work on are different, so custom solutions are essential to do it right. We’ll work with you to come up with the right option for your specific needs.

Find us on Clutch

Don’t just take our word for it, take a look at our profile on the world’s largest B2B reviews site Clutch to see what others are saying about us and how we work. Our attention to detail and highly effective project management has ensured business success for our partners and happy clients.

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FAQ

01
When can we contact your support team?

Our most common working hours are Monday – Friday 7:00 am to 5:00 pm CET.

It means that at least one developer working on the project is available at these hours.

Of course, we will adapt to your company if needed.

02
Do you offer software maintenance support services off hours?

We try to be as flexible as possible to adapt to client needs.

We can align with your needs in our service contract.

03
Do you use a local server or cloud solutions to provide clients projects?

When it comes to cloud solutions we mainly use AWS, AZURE, and many other hosting providers. When it comes to local servers we use mainly Microsoft Hyper-V. It depends on the project and client wishes.

04
How do you back up data?

We compress, encrypt and then send backups via an encrypted connection to our secure server. There, we keep it for a specified period of time. Each backup scenario can be set up with client specification too.

05
Can access a request history easily?

Yes. If you’d like we can deliver a history of requested issues together with all exchanged correspondence and attachments.  

06
Will I get any notification in case of server failure?

We give our clients a range of ways for notifications receipt. Therefore, mainly we offer our clients’ mail notifications as well as SMS service notifications. But we also can use other communication channels that you prefer. 

07
Do you offer SLA regulations to your clients?

Yes, for all maintenance phases we determine with our Clients SLA parameters for all crucial aspects of maintenance operations which needs to be assured during solution delivery.

08
How do you ensure that you’re monitoring the platform?

We use many technologies depending on the project, therefore we use various monitoring solutions such as Azure Monitor, CloudWatch, Monitis, Oktawavewatch, Uptime Robot.

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Interested in other services?

Get started with us

Avatar Hi, I’m Marcin, COO of Applandeo

Looking for a partner that will work with you to create a great product? Fill in the form below and we’ll walk you through the process. Our developers will do more than just write code, but will also work with you to find the best business solutions to your specific needs. Let’s build something great together.

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