Software Maintenance
IT maintenance and support are necessary once an application is out in the world. Software is always changing and regular maintenance will keep you up to date and running smoothly. A service outage is the last thing you want. So let our technical experts handle support for you.
Services we provide
Client contact & support
Applandeo’s IT support and maintenance team is here to quickly respond to incidents and to prevent catastrophes before they even happen.
System/platform operation monitoring
We regularly monitor our clients’ platforms for any suspicious activity and respond to them promptly. Proactive platform management is essential.
Implementing Client’s changes requests and requirements
Change requests often come up as applications mature. We’ll make sure to proactively change software to keep it secure and running smoothly.
Effectiveness & enhancements optimization
Our philosophy is that the best maintenance is a lot of small incremental changes rather than big overhauls. Regular technology tune-ups can improve the effectiveness and optimize applications, extending the life of the product.
System/Platform Documentation updates
As with all our software projects, we create detailed documentation of what we did and why. This reduces the time to get a team up to speed and delivers better value to you.
IT maintenance and
support
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Adaptive Maintenance and Support
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Corrective Maintenance and Support
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Perfective Maintenance and Support
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Preventive Maintenance and Support
Technologies we love
Our IT software support
Flexibility
Good maintenance and support needs quick thinkers who can find and diagnose performance problems before they get out of control. Our team’s flexibility to look in unexpected places is one place we excel. We’ll also adapt our software maintenance and support services to your needs.
Timely Service
At times support and maintenance requires immediate action. Your users won’t wait for long for you to fix urgent problems. Unlike some software maintenance companies, We at Applandeo will jump in when you need us and try to prevent the fires from starting in the first place.
End-to-end support
Effective maintenance and support is a long game. To keep your service up and running smoothly, we’ll be your close partner every step of the way.
Customized Options
All the products we work on are different, so custom solutions are essential to do it right. We’ll work with you to come up with the right option for your specific needs.
Find us on Clutch
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to see what others are saying about us and how we work.
FAQ
When can we contact your support team?
Our most common working hours are Monday – Friday 7:00 am to 5:00 pm CET.
It means that at least one developer working on the project is available at these hours.
Of course, we will adapt to your company if needed.
Do you offer software maintenance support services off hours?
We try to be as flexible as possible to adapt to client needs.
We can align with your needs in our service contract.
Do you use a local server or cloud solutions to provide clients projects?
When it comes to cloud solutions we mainly use AWS, AZURE, and many other hosting providers. When it comes to local servers we use mainly Microsoft Hyper-V. It depends on the project and client wishes.
How do you back up data?
We compress, encrypt and then send backups via an encrypted connection to our secure server. There, we keep it for a specified period of time. Each backup scenario can be set up with client specification too.
Can access a request history easily?
Yes. If you’d like we can deliver a history of requested issues together with all exchanged correspondence and attachments.
Will I get any notification in case of server failure?
We give our clients a range of ways for notifications receipt. Therefore, mainly we offer our clients’ mail notifications as well as SMS service notifications. But we also can use other communication channels that you prefer.
Do you offer SLA regulations to your clients?
Yes, for all maintenance phases we determine with our Clients SLA parameters for all crucial aspects of maintenance operations which needs to be assured during solution delivery.
How do you ensure that you’re monitoring the platform?
We use many technologies depending on the project, therefore we use various monitoring solutions such as Azure Monitor, CloudWatch, Monitis, Oktawavewatch, Uptime Robot.
Interested in other services?
Let’s chat!
Hi, I’m Marcin, COO of Applandeo
Are you looking for a tech partner? Searching for a new job? Or do you simply have any feedback that you’d like to share with our team? Whatever brings you to us, we’ll do our best to help you. Don’t hesitate and drop us a message!
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